How do I connect to the WiFi?
Choose a plan on the portal, complete payment if required, and your device will be activated automatically.
Portal Help
Get help without leaving the portal
Troubleshoot access issues, recover a paid session, or contact the venue support team directly.
Frequently asked questions
I already paid. How do I get back online?
Use session recovery with your payment reference or the email address used during checkout.
Why is my connection slow?
Performance can drop during peak usage. Try reconnecting, moving closer to the access point, or switching devices if the issue continues.
Can I use more than one device?
Most guest sessions are tied to a single device. If you need another device online, purchase or activate a separate session.
Quick fixes
- Disconnect and reconnect to the WiFi network.
- Turn WiFi off and back on for your device.
- Open the portal again and confirm your session is still active.
- Use session recovery if your payment succeeded but access did not activate.
Contact support
If the issue persists, include your payment reference, email address, and a short description of what happened.