Connect to guest WiFi
Open the guest portal and choose an access option.
Open portalQuick help
What do you need to do?
Recover a session
Restore paid access using your payment reference.
Recover sessionContact support
Send the ZuSpot team the details of your issue.
Email supportTroubleshooting
Start with the simple checks.
Most connection issues can be resolved on the guest device without changing the venue network.
Portal does not open
- 1Confirm you joined the correct guest network
- 2Turn off mobile data temporarily
- 3Open any non-secure webpage to trigger the portal
- 4Forget the network and reconnect
Payment will not complete
- 1Check the payment details entered
- 2Confirm your account has sufficient funds
- 3Try another method offered on the payment screen
- 4Contact your bank if it continues
Session is missing
- 1Check whether the plan time has elapsed
- 2Open session recovery on the original device
- 3Enter the transaction payment reference
- 4Contact support with the reference if needed
Connection feels slow
- 1Move closer to the venue access point
- 2Disconnect unused apps or downloads
- 3Reconnect to refresh the network session
- 4Ask venue staff whether the network has an outage
Common questions
Answers before you ask.
How do I connect to the WiFi?+
Join the venue guest network, then open your browser. The venue portal should open automatically so you can select an access plan and continue.
Which payment methods can I use?+
Available methods can include debit or credit cards, bank transfers, and USSD through Paystack. The exact methods shown depend on the venue payment configuration.
How long does my session last?+
The duration, speed, and data allowance come from the plan you selected. Your active session view shows the remaining access time.
Can I use the same purchase on multiple devices?+
Access is normally associated with the device used for the purchase. A separate plan may be required for each additional device.
What happens after a failed payment?+
Access is not activated when payment cannot be verified. Try the payment again, choose another available method, or contact your bank if the issue continues.
Can I recover access after closing the portal?+
Yes. Open session recovery and enter the payment reference from your transaction to restore an eligible session on the same device.
Still need a hand?
Email support